Frequently asked questions

I need extra oxygen during the flight, can you arrange for that?

Extra oxygen can be arranged for passengers with a medical certificate. This oxygen supply functions separately from the oxygen supply used in emergency situations. You must request extra oxygen from the Medidis Group in The Netherlands. This organization supplies extra oxygen on board TUI fly flights. Only a limited number of bottles are allowed on each flight, it is therefore important to make your request timely.

Medidis Groep
Postbus 1093
8200 BB Lelystad
The Netherlands
Tel: + 31 (0) 320 267600
Fax: + 31 (0) 320 267601
E-mail: info@medidisgroep.nl

Conditions for the use of oxygen on board:

  • Own bottles may not be used on board.
  • Your request for the use of oxygen must be made at least 3 working days before departure, to the Medidis Group.
  • Passengers must be able to operate the oxygen device independently, they must always travel with a companion who can assist in the procedures for oxygen provision on board. If it is the opinion of TUI fly that the passenger is not accompanied by a person capable of doing so, the passenger will not be allowed on board.
  • We kindly request that passengers who have requested oxygen report to the check-in desk at least 2.5 hours before departure.

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