Mahékal Beach Resort

Prachtig Resort! Een "Magical Escape". Rustig, prachtige tuinen, fantastisch ontbijt, lunch en diner en super mooie bungalows inclusief hangmat! Een bijzondere locatie zeker in vergelijking met de andere hotelketens (Hyatt, Hilton etc) die ook aan de strip (5th Avenue) van Playa del Carmen grenzen. Bijzonder en super leuk dat het resort bovendien aansluit op het publlieke strand van Playa del Carm...

Prachtig Resort! Een "Magical Escape". Rustig, prachtige tuinen, fantastisch ontbijt, lunch en diner en super mooie bungalows inclusief hangmat! Een bijzondere locatie zeker in vergelijking met de andere hotelketens (Hyatt, Hilton etc) die ook aan de strip (5th Avenue) van Playa del Carmen grenzen. Bijzonder en super leuk dat het resort bovendien aansluit op het publlieke strand van Playa del Carmen. Top verblijf! Aanrader.

Prachtig resort, kleinschalig midden in Playa del Carmen, maar toch rustig gelegen. Mooie kamers, erg schoon en erg vriendelijk personeel.
Lekker ontbijt en goed eten in de avond.

Prachtig resort, kleinschalig midden in Playa del Carmen, maar toch rustig gelegen. Mooie kamers, erg schoon en erg vriendelijk personeel.
Lekker ontbijt en goed eten in de avond.

I booked a room in Mahekal resort with palapa roof. Prior to that I made an extensive research including Mahekal resort own website to understand what king of room it is and ensured it was on the 1st floor. Upon arrival we were provided with a room on the ground floor and the receptionist told us that this what we booked and they had also rooms on the ground floor with palapa roof which was never ...

I booked a room in Mahekal resort with palapa roof. Prior to that I made an extensive research including Mahekal resort own website to understand what king of room it is and ensured it was on the 1st floor. Upon arrival we were provided with a room on the ground floor and the receptionist told us that this what we booked and they had also rooms on the ground floor with palapa roof which was never mentioned on any website including their own. I had a big fight with the receptionist to give me the room I wanted and he refused saying they had none, It was a lie and another receptionist who arrived told us that the room on the 1st floor was available and we could move there. As out suitcases were already moved into the ground floor room, both receptionists convinced us to stay in that room for 1 night and the next day they would move us the a nice room which we initially booked. I regret we agreed. It was the worst room at the resort !!! It was situated at the back of the restaurant with zero insulation and till 3 am we were listening to the kitchen staff washing the dishes and removing empty glass bottles. Also, the room was situated next to the pool engine and 24/7 it was a huge noise in the room like inside the airplane. We did not sleep a single minute that night.

The number of sunbeds around the pool is very limited and the resort allows people to book them by putting their towels at 5 am and never turn up. The beach is public and extremely dirty.

The bar service is awful. Once we were waiting 15 min to order a cocktail and the barmen was openly ignoring us serving only waiters. When we finally got our cocktails, they were given to us in normal water glasses and not cocktail glasses. When we asked to a straw, the barmen said he did not have any. However, other people (after us), had their cocktails with a straw. Also, we saw people having their cocktails inside coconuts. When we asked for one, we were told the resort does not have it, but the resort guests told us they got the cocktails from the resort. We kept seeing people drinking cocktails from coconuts and finally we were explained by a waiter that we have to wait until a coconut falls from a palm tree in the resort to be picked up by the staff and brought to the kitchen. Then you can get it on the first come first serve basis. That's how some resort guests got their cocktails. What a nonsense !!!

It's a 4* resort but the rooms DO NOT have minifridge. The water left daily in the room by staff gets quickly warm and there is no chance to keep it cold. There is NO coffee/tea maker in the room which was an issue for us. NO european plug and you should travel with your own adapter.

I will never go to this resort again and do not recommend others to go there. My friends stayed in other resorts on Playa Del Carmen with everything in the room, high quality service and 40% cheaper price.

Helemaal top

Helemaal top

Mahekal resort is geweldig. Kleinschalig resort tussen heel veel groen waaronder veel palmbomen. Mooi onderhouden.
Bij half pension heb je de mogelijkheid om het diner te ruilen voor de lunch. Ontbijt is heel uitgebreid en goed! Avondeten kun je keus maken uit buffet of à la cart afhankelijk van het restaurant waar je gaat eten. Restaurant Fuego is een aanrader. Mahekal ligt heel centraal e...

Mahekal resort is geweldig. Kleinschalig resort tussen heel veel groen waaronder veel palmbomen. Mooi onderhouden.
Bij half pension heb je de mogelijkheid om het diner te ruilen voor de lunch. Ontbijt is heel uitgebreid en goed! Avondeten kun je keus maken uit buffet of à la cart afhankelijk van het restaurant waar je gaat eten. Restaurant Fuego is een aanrader. Mahekal ligt heel centraal en je kunt ‘s avonds nog ergens gezellig heen op 5th avenue dus je bent niet alleen aangewezen op het resort. Helaas is het strand heel smal geworden. De zee heeft veel weggeslagen. Personeel is ontzettend vriendelijk en servicegericht. Minpuntje is dat er vaak al vroeg handdoeken gelegd worden op de strandbedjes op strand en bij het zwembad. We hebben dit wel aangegeven bij de front-office. Ze zijn hiermee bezig.