Santa Lucia le Sabbie d'Oro

Aan de buitenkant ziet het er prachtig uit. Binnen is een ander verhaal. De kamers zijn behoorlijk verouderd en aan grondige renovatie toe. Lekkage in badkamer (altijd plassen water op de vloer) , terras deuren die niet goed sluiten. Uitzicht was geweldig , personeel vriendelijk en de kamer werd iedere dag schoongemaakt en handdoeken vervangen. Omdat we overdag altijd op pad waren en er alleen sla...

Aan de buitenkant ziet het er prachtig uit. Binnen is een ander verhaal. De kamers zijn behoorlijk verouderd en aan grondige renovatie toe. Lekkage in badkamer (altijd plassen water op de vloer) , terras deuren die niet goed sluiten. Uitzicht was geweldig , personeel vriendelijk en de kamer werd iedere dag schoongemaakt en handdoeken vervangen. Omdat we overdag altijd op pad waren en er alleen slapen was dat voor ons geen probleem, maar prijs kwaliteit is niet helemaal in verhouding voor de locatie. En de locatie wordt verhuurd voor feesten en partijen wat geluidsoverlast met zich meebrengt. Kamers boven de feestzaal daarom vermijden.

Goed hotel qua ligging en prijs

Goed hotel qua ligging en prijs

When we arrived it was not possible to drop us out in front of our hotel, Santa Lucia Le'Sabbie D'oro, which was okay because the nearest gas station was not too far away, so the TUI bus stopped there.
We arrived to the Hotel Santa Lucia Le'Sabbie D'oro with our TUI "tour guide" who was waiting for us in Palermo Airport. Her name was Nina (german girl) who left us there, we had to wait for ou...

When we arrived it was not possible to drop us out in front of our hotel, Santa Lucia Le'Sabbie D'oro, which was okay because the nearest gas station was not too far away, so the TUI bus stopped there.
We arrived to the Hotel Santa Lucia Le'Sabbie D'oro with our TUI "tour guide" who was waiting for us in Palermo Airport. Her name was Nina (german girl) who left us there, we had to wait for our rooms for another 2 hours.
Our hotel room was a disaster. The room was very dirty and the bathroom was almost out of water also without balcony. I could barely wash my hands. When we went to the reception to change a room for another with a sea view balcony, the receptionist told us that we have to pay for it, unfortunately we didn't reserved a balcony room. Therefore we had to pay 105 euro for 7 nights for a sea view room. It wasn't that simple to change rooms, the receptionist lady told us that we have to wait for her collegue to arrive at 16.00 h because she can't do it.
The other receptionist lady arrived at 16.05h, she gave us a bigger room with a wonderful balcony and a beautiful sea view. After we started to unpack approx. 30 minutes later the receptionist knocked on our door that she gave us the wrong room, the one she gave us was already booked from the next day. So we moved to the next one. Almost same balcony view, so we thought okay this is it. My husband needed to use the toilet when he came back to tell me that the toilet is not flushing. Back to the receptionist, she sent a guy from the maintenance who arrived 40 minutes later. Toilet was fixed (we thought), but 2 days later the toilet water didn't stop flushing. Instead of waiting in the room for someone to fix it my husband climbed to the side of the bath tub every day (more than once) to stop the running water from the water tank.
The pool side was quite okay for a 3 star hotel. The Hotel is renewed from the outside and it looks very neat but the inside is old in the main building. Our white curtain in the room was dirty with dark brown stains on it, the balcony was with glass enclosure but also unwashed.
In TUI advertisement it was written that the beach is reachable by steps under the tunnel right away. The Hotel Beach was much further away. Approx 400-600 meter. A simple city beach without toilet or drinks or "gelato" to buy. Definitely not recommended for couples with smaller children!
The breakfasts in the hotel were okay.
Not the dinners though. If you don't eat meat or eat pork and fish it's probably not as bad. Still the same dinner every night. If you're late for dinner there is just nothing left to eat. In the restaurant only one waiter speaks english, the rest of them can't. In front of the food there is no description but you can't ask anyone because no one speaks english, so people with allergy please don't go there! Also if you don't eat pork or fish, there will be no other meat! If you don't go to get your dessert when you are picking your main food, there is no dessert later!
On our last day TUI apped us that they will wait for us in front of the Hotel. We thought Nina will come and pick us up. So the next early morning we were waiting in front of our Hotel entrance but no one came from TUI therefore we went to the gas station where the TUI bus was. How hard must it be to write and use the correct words in the TUI App that you will be picked up by the bus where you where dropped off at your arrival??? Cefalu is a beautiful city, it's wort visiting, do NOT choose this Hotel. Also you have the similar offers everywhere maybe for cheaper too.

Ik zou de accommodatie aanbevelen als je zou krijgen wat TUI belooft. Helaas is dat niet in lijn met elkaar

Ik zou de accommodatie aanbevelen als je zou krijgen wat TUI belooft. Helaas is dat niet in lijn met elkaar

Het ontbijt in het hotel was prima, maar het avondeten (buffet) was verschrikkelijk. We hebben hier de eerste dag gegeten, omdat we moe waren van de reis en het 2km lopen is naar het dorp. Het eten was zo koud alsof het net uit de koelkast kwam en er was weinig variatie. De bar boven het restaurant is van een hele andere kwaliteit. Heerlijke koffie! Lekker eten!
De kamers van het hotel waren...

Het ontbijt in het hotel was prima, maar het avondeten (buffet) was verschrikkelijk. We hebben hier de eerste dag gegeten, omdat we moe waren van de reis en het 2km lopen is naar het dorp. Het eten was zo koud alsof het net uit de koelkast kwam en er was weinig variatie. De bar boven het restaurant is van een hele andere kwaliteit. Heerlijke koffie! Lekker eten!
De kamers van het hotel waren ook prima en de staff van hotel, van de baliemedewerkers tot de schoonmakers en de nachtbewaker waren vriendelijk en behulpzaam. De wandeling van 2km naar het dorp wende ook snel en is eigenlijk best prettig na het eten.