Sealight Resort

Top hotel lekker eten leuke animatie team elke avond is er wat te doen in de hotel en als je een tattoo wilt red dragon nog nooit zo mooie tattoo gehad

Top hotel lekker eten leuke animatie team elke avond is er wat te doen in de hotel en als je een tattoo wilt red dragon nog nooit zo mooie tattoo gehad

Alleen niet voor mensen die ziek zijn of slecht ter been zijn .

Alleen niet voor mensen die ziek zijn of slecht ter been zijn .

Het personeel was zeer onvriendelijk
na 4 dagen kregen we een andere kamer ivm kapotte airco
de kamer die we daarna kregen waren de bedden niet goed, de veren kwamen er zowat doorheen
de airco deed het niet goed.
Het eten was iedere avond koud
we hadden er meer van verwachgt

Het personeel was zeer onvriendelijk
na 4 dagen kregen we een andere kamer ivm kapotte airco
de kamer die we daarna kregen waren de bedden niet goed, de veren kwamen er zowat doorheen
de airco deed het niet goed.
Het eten was iedere avond koud
we hadden er meer van verwachgt

Mooi resort met geweldig uitzicht, veel activiteiten overdag.
Eten gevarieerd alleen niet altijd warm.
Kamer prima vooral het bed erg goed.

Mooi resort met geweldig uitzicht, veel activiteiten overdag.
Eten gevarieerd alleen niet altijd warm.
Kamer prima vooral het bed erg goed.

Dear TUI Customer Service,

I hope this message finds you well. I am writing to share my deep disappointment with TUI services during our recent holiday in Kusadasi, which turned what should have been a joyous family vacation into a distressing and frustrating experience for some days. I traveled with my two small children, staying for 10 nights at the Sealight Resort, and while the reso...

Dear TUI Customer Service,

I hope this message finds you well. I am writing to share my deep disappointment with TUI services during our recent holiday in Kusadasi, which turned what should have been a joyous family vacation into a distressing and frustrating experience for some days. I traveled with my two small children, staying for 10 nights at the Sealight Resort, and while the resort itself had many wonderful features, the TUI extra paid excursions were nothing short of a nightmare.
These experiences left me not only upset in the moment but also deeply affected for days after, completely altering the mood of our holiday.

Sealight Resort: Exceptional Hotel Experience
First, I want to highlight the many positives of Sealight Resort, which provided a largely pleasant experience for my kids and me. The variety and quality of food were excellent – every day there were new choices, catering to all tastes. I appreciated the availability of high-quality drinks, and the staff, particularly those working in the buffet, were incredibly friendly and welcoming.

The kids' club was a true highlight for us. My children absolutely adored teacher Ceren, who went above and beyond to make them feel at home. Her warmth and attentiveness allowed my kids to feel comfortable and engaged throughout our stay. T
he variety of entertainment options was outstanding, with programs designed for children, teenagers, and adults alike, ensuring that everyone had something to enjoy every day.
The resort also offered numerous swimming pools suited to different age groups, which added to the overall enjoyment.

The rooms were comfortable, with effective air conditioning, which was essential during the hot days. However, the only downside was the housekeeping service, which was not up to standard. Our room was not properly cleaned, particularly the bathroom, which had a persistent bad smell that was never addressed. Housekeeping only made the beds and left without cleaning the bathroom or restocking the minibar, which was promised to be refilled daily. Despite these inconveniences, the hotel experience was largely positive, and I would consider returning here definitely.

Experiences with TUI Paid Trips

While the hotel itself was enjoyable, the TUI excursions were disastrous and left me feeling abandoned, scared, and utterly disappointed.

Samos Trip
The trip to Samos on the 20th of August was a complete waste of time and money, but even worse, it left my children and me feeling anxious and upset for days afterwards. Before the trip, I took the extra step to visit the TUI representative to confirm the details. His response was dismissive, as if I should have already known everything. As a first-time traveller to this area, I found this attitude unprofessional and disrespectful. Nevertheless, I trusted his assurance that everything would be fine, especially since I was traveling alone with two small children.

However, upon arriving at the port, there was no TUI representative to guide us as promised before departure to Samos. I was left standing alone with my children, unsure of what to do. The confusion and uncertainty were overwhelming. Thankfully, another tour agent, unaffiliated with TUI, helped us. To add to the chaos, the ferry was delayed by 1.5 hours, and instead of arriving at Vathy, as stated in the confirmation email, we were taken to Pythagoreio – an entirely different location that I had not planned for. I had carefully researched and prepared for a day in Vathy with my kids, and this unexpected change left us stranded, with no clear guidance on what to do in Pythagoreio.

My children and I ended up wandering aimlessly, eventually sitting on a beach, but it was far from the day I had envisioned. We could have easily stayed at the hotel, enjoy