ROBINSON QUINTA DA RIA

De reis, de accommodatie, transfers en het regelen van de starttijden, alles was in goede handen bij Tui.

De reis, de accommodatie, transfers en het regelen van de starttijden, alles was in goede handen bij Tui.

De accomodatie was goed maar het resort was practisch volledig gericht op Duitsers ondanks dat er ook Fransen, Engelsen en Nederlanders zaten. Dit was een keer maar nooit weer. We werden elke keer in het Duits aangesproken en daar zat ik in Portugal niet echt op te wachten.

De accomodatie was goed maar het resort was practisch volledig gericht op Duitsers ondanks dat er ook Fransen, Engelsen en Nederlanders zaten. Dit was een keer maar nooit weer. We werden elke keer in het Duits aangesproken en daar zat ik in Portugal niet echt op te wachten.

Niet wat we hadden verwacht.

Niet wat we hadden verwacht.

Eten is van zeer goede kwaliteit, kamers waren ruim en proper.

Eten is van zeer goede kwaliteit, kamers waren ruim en proper.

Tui review

It was TERRIBLE. We had our Opa, grandfather with us, but he had a separate booking number, but he is 83, with some dementia and cannot travel alone. and because of the snow and flight cancellations he got rescheduled for flying the next day without us. And we wanted to change the flight so we could all travel on the same day. He cannot travel alone. I called TUI customer ser...

Tui review

It was TERRIBLE. We had our Opa, grandfather with us, but he had a separate booking number, but he is 83, with some dementia and cannot travel alone. and because of the snow and flight cancellations he got rescheduled for flying the next day without us. And we wanted to change the flight so we could all travel on the same day. He cannot travel alone. I called TUI customer service, I was on the phone for r5 hours. No one could help me. Then I went to Gelderlaanplein to a Tui office. She called head office and because we had booked over the phone and internet, the Tui office could not help us. Then we were told to drive to Schipol, through the snow. There we waited 1 hour in line. And finally so
Done tried to help us. Said we were all conformed for same flight we could all checkin later. Then we went to checkin desk. They said we were not confirmed. I had to run back to Tui desk, got a booking number. Back to checking. Then they charged us for the gold equipment that we had already paid for. But because flight was cancelled and rebooked all that info was lost. We showed them receipt that we had paid gold bag. They charged us €150 extra anyway. Eventually we did make the flight together. But it was terrible stress and Tui, you should be ashamed of yourself and the way your customer service treated us. .
Then when we arrived I Portugal, one luggage of my husband was lost. It did eventually come 5 days later.
Then because we were arriving a day later, I called the resort to ask if there would still be a transfer to pick us up, because that was included in our package.
They said yes, they would arrange a transfer.
When transfer arrived and drove us to resort, then charged us €70 , - I complained to front desk, but apparently one of the 20 year olds with no hotel education on on some sort of work holiday formation, she did not bother to tell me that the transfer was private and that actually there was a Tui bus waiting for us at the airport. That is what happens when you have cheap, inexperienced staff.
On the 7th day at the resort I got food poisoning.